Customer Success Manager

 

Panorays is changing the way businesses manage their third-party security by helping them save millions of dollars with automation, efficiency and reduced risk. As our market spans across companies of all sizes, in multiple industries and locations, the Customer Success team plays a key role in ensuring the company’s expansion.

The mission of a Customer Success Manager is to establish a trusting relationship with our enterprise-level customers. This includes managing the entire customer lifecycle, from leading PoCs as the product specialist, through ensuring a successful onboarding of new customers, to providing value throughout the relationship up until renewal.

 

What you will be doing:

• Plan and execute a successful PoC with prospects in collaboration with the account executives
• Manage the implementation of new use cases, best practices and functionality to expand existing accounts 
• Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement
• Overall responsibility for customer health, growth and satisfaction 
• Collaborate with sales team to ensure customers’ contract renewal
• Manage your customers’ technical support 
• Leverage your product knowledge and experience to ensure customers receive the utmost value of Panorays’ product

 

Successful candidates will have:

• Excellent English speaker 
• Minimum of 3 years experience in Customer Success and/or Pre-Sales roles, in cybersecurity/InfoSec SaaS companies
• Ability to quickly grasp and learn new technologies and businesses
• Technical knowledge and skills related to software solutions (SaaS environment)
• Exceptional interpersonal skills 
• Thrive in a fast-paced dynamic and ever-changing environment
• A team player and great communicator, comfortable working with multiple interfaces simultaneously

 

Send your resume to [email protected]